FAQ

Frequently Asked Questions (FAQ)

📦 Shipping & Delivery

How much are the shipping costs?

Our shipping costs vary depending on the delivery country:

Switzerland: 12.50 CHF
Europe (Austria, Belgium, Finland, France, Germany, Ireland, Italy, Spain, UK, Poland, Denmark, Netherlands, Estonia, Croatia, Portugal, Romania): 12.50 CHF
Asia (Cambodia, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Myanmar, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, UAE, Vietnam, Pakistan, Bangladesh): 10.00 CHF
USA & Africa (USA, Ethiopia, Algeria, Angola, Burkina Faso, Ivory Coast, Eritrea, Gabon, Gambia, Ghana, Guinea, Cameroon, Kenya, Morocco, Mozambique, Namibia, Niger, Zambia, Senegal, Sierra Leone, South Africa, Tanzania, Togo): 5.50 USD
Caribbean (Bahamas, Barbados, Dominica, Dominican Republic): 5.50 USD
Oceania (Australia): 10.00 AUD

For orders over 100 CHF, shipping is free!

How long does delivery take?

Delivery usually takes 2-3 weeks from order confirmation. In case of delays, we will inform you immediately by email.

Which shipping providers do you work with?

Depending on the country and region, we ship with DHL, FedEx, Die Post, Planzer, Deutsche Post or DPD.

Are there any additional customs fees?

Yes, depending on the country and region, separate customs and import tax fees may be charged by the shipping service provider. These costs are to be borne by the buyer.

↩️ Returns & Revocation

Can I return my order?

Yes! You have a 14-day right of withdrawal from receipt of the goods. Products must be unused and in their original packaging.

Who bears the costs for the return?

The shipping costs for the return are borne by the customer. Please contact our support team at support@theuniquora-shop.com before returning the item to clarify the next steps.