Refund policy

Returns & Refunds

Last updated: September 2026

We want you to be completely happy with your purchase from The Uniquora Shop. If you change your mind or an item arrives defective, you’ll find all the important information here.

1. Right of withdrawal

You have 14 days from the day you receive your order to withdraw from your purchase (applies to customers in the EU and Switzerland).

To withdraw, please send us an email with a clear statement of your decision to support@theuniquora-shop.com. Once approved, you will receive return instructions from us.

2. Conditions for returns

Items must be unused, undamaged and in their original packaging.
The return must be shipped within 7 days of approval.
You bear the cost of returning items that are not defective.

3. Damaged or defective items

If your item is defective or was damaged in transit:

Take clear photos of the damage.
Email us at support@theuniquora-shop.com within 48 hours of delivery.
We will review the case and offer you a full refund or a free replacement (including return shipping costs).

Please keep all packaging until the return is complete.

4. Refund timeframe

Refunds are processed within 7–14 business days after we receive and inspect your return. The refund is issued to your original payment method.

Shipping costs are not refunded unless the item is defective or damaged.

5. Excluded from exchange and return

Personalised or custom-made items
Items used or damaged after delivery
Products subject to hygiene or safety restrictions
Exchanges for a different size, colour or variant

6. How to return an item

Email your order number and reason for return to support@theuniquora-shop.com.
Follow the return instructions you receive from us.
Ship the item well packed and with tracking. Keep the tracking number until the return is complete.