FAQ

Frequently Asked Questions (FAQ)

📦 Shipping & Delivery

What are the shipping costs?

Our shipping costs vary depending on the destination country:

Switzerland: 12.50 CHF
Europe (Austria, Belgium, Finland, France, Germany, Ireland, Italy, Spain, UK, Poland, Denmark, Netherlands, Estonia, Croatia, Portugal, Romania): 12.50 CHF
Asia (Cambodia, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Myanmar, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, UAE, Vietnam, Pakistan, Bangladesh): 10.00 CHF
USA & Africa (USA, Ethiopia, Algeria, Angola, Burkina Faso, Ivory Coast, Eritrea, Gabon, Gambia, Ghana, Guinea, Cameroon, Kenya, Morocco, Mozambique, Namibia, Niger, Zambia, Senegal, Sierra Leone, South Africa, Tanzania, Togo): 5.50 USD
Caribbean (Bahamas, Barbados, Dominica, Dominican Republic): 5.50 USD
Oceania (Australia): 10.00 AUD

For orders over 100 CHF, we offer free shipping!

How long does delivery take?

We ship worldwide – delivery typically takes 7–10 days from order confirmation. In the event of delays, we will inform you immediately via email.

Which shipping providers do you work with?

Depending on the country and region, we ship with DHL, FedEx, Swiss Post, Planzer, Deutsche Post, or DPD.

Do I have to pay customs or fees on delivery?

No. All orders are shipped “Delivered Duty Paid” (DDP) – all customs and import costs are already paid. Your parcel is delivered to you at no extra cost.

Why do you need my phone number?

The carrier needs it for delivery and for any questions from customs. This way your parcel reaches you without delay.

↩️ Returns & Cancellation

Can I return my order?

Yes! You have a 14-day right of withdrawal from receipt of the goods. The products must be unused and in their original packaging.

Who covers the return shipping costs?

The customer bears the shipping costs for the return. Please contact our support team at support@theuniquora-shop.com before returning the item to clarify the next steps.